Our policy is valid for 30 days from the date of purchase, after 30 days, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the original packaging, and in re-sellable condition. Any returned goods not meeting these criteria, will not be eligible for a refund or exchange.

Customised products from our Custom Cut & Solder service, are not eligible for refund or exchange. Any faulty items will be replaced, like for like.

All returns must be accompanied by proof of purchase, and/or a copy of the original invoice.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

All returns for non faulty goods will be subject to a 20% re-stocking charge to cover the cost of checking and testing.

Late or missing refunds (if applicable)

Refunds will normally be in your bank within 5-7 days of approval.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@2020visionlighting.co.uk

Sale & Clearance items (if applicable)
Sale and Clearance items are not eligible for refunds or replacements. Faulty goods will be replaced like for like, or with the nearest equivalent product.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it like for like, email us on info@2020visionlighting.co.uk and send your item to: 15 Spiersbridge Way, Spiersbridge Business Park, Thornliebank, Glasgow G46 8NG.

Shipping
Returns should be sent to: 15 Spiersbridge Way, Spiersbridge Business Park, Thornliebank, Glasgow G46 8NG

You will be responsible for organising and paying the shipping costs for returning your goods. We do not supply return shipping lables. Shipping costs paid for supply of goods are non-refundable. If you receive a refund, any shipping costs will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend that goods over £75, be sent using a trackable shipping service or purchasing shipping insurance. Any goods lost in shipping cannot be refunded or exchanged.

For Customer Service inquiries, contact Iain on 07718 125224